Help Center

AntisafeLx is a secure Android device management platform for distributors and retailers. It helps finance and protect smartphones through remote lock, policy control, enrollment, and real-time monitoring — linked to web dashboards and a dedicated Android client app.

It’s built for businesses that sell or finance phones: distributors, retailers, and partner channels who need to reduce default risk and stay in control until payments are complete. End customers use devices protected by the same system under retailer policies.

We currently focus on serving partners and operations in All Assam, India. Coverage and onboarding outside Assam may be discussed case by case — contact our team for details.

Use the Contact page on this site or email support (see footer). For urgent retailer or admin issues, include your company name, role, and device or order details so we can respond faster.

You can view enrolled devices, send lock or unlock commands, track status, manage partner workflows (depending on your role), and access reports. Exact features depend on your account type (admin vs retailer) and permissions set by your organization.

Enrollment typically involves installing the AntisafeLx client app, granting required permissions (including device admin or managed setup where applicable), and completing registration with a secret or provisioning flow your retailer provides. Follow the in-app steps or your distributor’s checklist.

From your dashboard, open the device detail page and use the lock or unlock action. Commands are delivered in real time when the device is online. If the device is offline, the action applies when connectivity returns.

The secret code is a short code used during first-time device registration to link the phone to the correct retailer or account. Retailers issue codes through their workflow — users should enter it only in the official AntisafeLx app as instructed.

Devices may be locked when your financing or retailer policy requires it — for example overdue payments or breach of agreement. The lock screen should explain next steps or how to contact your retailer.

An active lock policy is stored securely on the device and restored after reboot. The device can show the lock screen again once the system starts. To remove the lock, your retailer or finance provider must clear the policy from their side after any outstanding conditions are met.

Contact the retailer or financier who sold you the device — they can unlock it from their dashboard when your account is in good standing. AntisafeLx support does not unlock consumer devices without authorization from the managing retailer.

Certain permissions support check-in, policy compliance, or anti-tamper features as configured by your retailer. Only grant permissions through the official AntisafeLx app and settings screens you recognize.

Yes, for registration, command delivery, and many dashboard-driven actions. Limited behavior may work offline, but lock state sync and remote commands generally require network access (Wi‑Fi or mobile data).

Ask the user to turn on data or Wi‑Fi and open the AntisafeLx app if required. If the device was factory-reset or tampered with, it may need re-enrollment according to your policy.

We design the platform with security in mind, including protected storage for sensitive policies where applicable and industry-standard practices on the backend. Follow your organization’s policies for passwords, shared accounts, and device handling.

Visit our Documentation page for higher-level product and integration notes. Your distributor may also provide SOPs specific to your rollout.

Confirm you’re using the correct URL, email, and password. Use the password-reset or contact your org admin if your account is disabled. If you still fail after multiple attempts, contact support with your email (no passwords in email).

Training is often arranged through your distributor or during onboarding. Ask your account manager or use the Contact form to request training resources.

Open roles are listed on our Careers page. We currently highlight field sales in select Assam locations; other openings are posted there when available.